Mediation Services at The Practice

Compassionate Conflict Resolution for Families, Relationships, and Businesses

When Conflict Feels Overwhelming, Mediation Can Help

Conflict is a natural part of human relationships. Even in the strongest partnerships, whether personal, professional, or familial, disagreements and misunderstandings can arise. But when tension escalates and communication breaks down, it may be time to consider professional mediation.

At The Practice, we offer empathetic, skilled mediation services to help individuals, couples, families and business partners resolve disputes in a calm, structured and non-judgmental space.

Understanding the Impact of Conflict

Unresolved conflict can cause significant emotional pain. When our sense of connection is threatened, we may feel anger, fear, shame, guilt or deep hurt. These strong emotions often trigger reactive behaviours, such as leaving, attacking, or withdrawing, when what’s really needed is support, understanding and structure.

Whether it’s a breakdown in a marriage, co-parenting difficulties, workplace tension or disagreements in a family business mediation provides a respectful and constructive path forward.

What Is Mediation?

Mediation is a confidential, collaborative process designed to help people in conflict reach mutually agreeable solutions. A trained mediator acts as a neutral facilitator helping each party voice their concerns, explore the underlying issues and work toward sustainable, realistic outcomes.

During the process, both emotional and practical needs are addressed, with the goal of restoring clarity, improving communication and creating a roadmap for resolution.

How Mediation Can Help You

When emotions run high, it can be difficult to truly hear one another. Mediation allows for a safe, calm environment where both sides can be heard, validated and guided toward understanding.

Mediation is especially helpful when:

Communication has broken down
Emotions are clouding logical decisions
You want to avoid the time, cost or publicity of legal action
You're seeking a more peaceful, respectful outcome
You want to preserve or improve the relationship

At The Practice, our mediators bring compassion, experience, and emotional intelligence to every session. We facilitate clear, structured conversations and help shift the focus from conflict to solutions.

Examples of Successful Mediation

We’ve helped clients in a variety of complex and emotional situations, including:

Family Mediation: Supporting divorced or separated parents in co-parenting agreements that put children’s wellbeing first.
Relationship Mediation: Helping couples navigate the decision to stay together or separate with mutual understanding.
Business Mediation: Resolving disagreements between business partners or family members in a shared enterprise, while preserving the integrity of the business relationship.
Workplace Mediation: Addressing breakdowns in communication and team dynamics that threaten professional performance and wellbeing.

Why Choose The Practice for Mediation?

Experienced, qualified mediators trained in both emotional and practical conflict resolution
Discreet and confidential service
Flexible sessions available in person across Weybridge, East Molesey, Guildford, and Surrey, or online UK-wide
Tailored support for individuals, couples, families and businesses

Whether your goal is to reconcile, redefine boundaries or respectfully part ways, we’ll walk with you, offering clarity, support and guidance every step of the way.

Take the First Step Toward Resolution

Conflict doesn’t have to end in silence or separation. Mediation offers the possibility of healing, clarity and progress within a safe, structured and respectful environment.

The Practice – Mediation services for when resolution matters most.

Mediation Complaints Procedures

All complaints will be acknowledged in writing within 5 working days of receipt.

All complaints will be investigated and responded to within 21 working days of receipt. The procedure may specify that on occasions further time may be required, in which case the complainant should be notified of this in writing.

The Investigation will be carried out by somebody other than the mediator that the complaint relates to.

If you wish to appeal the result of the investigation to the Head of the Practice this will be dealt with, within 6 weeks.

If The Practice Response is not accepted the complainant can appeal to the CMC on certain grounds set out below. This must be done within one month of conclusion of consideration of the complaint by the mediator or provider and in any event within 6 months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC.

All complaints must be in writing and addressed to the CMC at complaints@civilmediation.org. On receipt of your e-mail the CMC will send you a complaint form to be completed and returned.
Complaints can only be considered by the CMC if they concern an individual or organisation which is a member of the CMC. The CMC regrets that it cannot consider complaints against non-members.
All documents relating to the complaint must be submitted with the complaints form or, if any are unavailable, you must give an indication as to when they will be supplied. In submitting a complaint you consent to all information you supply and any accompanying documents being disclosed to the other party to the complaint, to the CMC’s Complaints and Discipline Committee, the CMC Board and to other relevant third parties which may include other regulators.
Complaints may be made on the following grounds only:
A complaint may be made against a Regulated Mediator (i.e. CMC Associate, Registered or Fellow) on the grounds that they no longer meet the requirements for Regulation (Rule 1 (i)); and/or they are not a fit and proper person to hold Regulated status (Rule 1 (ii)).
A complaint may be made against a Registered Provider on the grounds that it no longer meets the requirements for Registration (Rule 3 (i); and/or the service provided by the Provider does not meet generally acceptable standards (Rule 3 (ii)).
A complaint may be made against an organisation which offers a Registered Training Course on the ground that it no longer meets the requirements for Registration (Rule 5).
A complaint may be made against any Member of the CMC (whether an Individual or Organisation, and whether Registered or not) on the grounds that they have brought the CMC or the mediation profession or the mediation process into disrepute (Rule 6).
Complaints will be dealt with in accordance with the procedures adopted by the Complaints and Discipline Committee of the CMC from time to time. A copy of the Rules is available on request from the Secretariat.
All communications must be made in writing, but in its absolute discretion the CMC may also accept oral representations from the parties.
The determination of a complaint by the CMC and any disciplinary measures imposed are final and no further appeal will be entertained.
The CMC will progress your complaint with due diligence and in most cases provide a final determination within 6 months of receipt of the complaint.

In addition, Regulated Mediators and Registered Mediation Providers must keep written records of any complaints received.

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